Shipping policy
Shipping Policy
Effective date: 28 September 2026
Where we deliver
We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not ship internationally at this time.
Delivery cost
UK delivery is free on all orders. The free delivery rate is applied automatically at checkout.
Where we ship from
Our pieces are held as stock in the UK. Orders are dispatched from London.
Delivery times
- Order processing: 1–2 business days (Monday–Friday, excluding UK bank holidays)
- Transit time: 3–5 business days
- Total estimated delivery time: 4–7 business days from your order
These times are estimates. If there is a delay, we will contact you by email.
Tracking
Orders are sent with a tracked delivery service. When your order is dispatched, you will receive an email with your tracking details. Tracking information can take 24–48 hours to update.
Address accuracy
Please check your delivery address, including flat or unit number and postcode, at checkout. If you spot a mistake, email support@valaros.shop as soon as possible. We can update the address until the order has been dispatched.
Damaged or late deliveries
- Damaged on arrival: email support@valaros.shop as soon as possible, ideally within 7 days of delivery, with photos of the item and packaging. Your rights under the Consumer Rights Act 2015 are not affected (see our Refund Policy).
- Late delivery: if your order has not arrived within 10 business days of dispatch, contact us and we will investigate with the carrier.
Contact
Valaros (trading name of Mark Harvey Stephen Davis, sole trader)
128 Hoxton Street, London N1 6SH, United Kingdom
Email: support@valaros.shop
Phone: +44 20 4652 8827
Hours: Monday–Friday, 9:00–18:00 UK time (excluding UK bank holidays)